Privacy Policy
London Eye & Retina Specialist Centre is committed to protecting your privacy and personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy explains how we collect, use, disclose and safeguard your information.
Information we collect
We may collect personal data you provide when you contact us, book an appointment or use our services, including:
- Name, contact details (phone, email) and date of birth
- NRIC/FIN or passport details where required for medical registration
- Medical and eye-health information relevant to your care
- Insurance and billing information
- Website usage data collected via cookies and analytics
How we use your information
- To provide, coordinate and follow up on your eye care
- To schedule appointments and communicate with you
- To process billing, insurance and MediSave claims
- To comply with legal, medical and regulatory obligations
- To improve our website and services
Disclosure of information
We may share your information with other healthcare providers involved in your care, insurers and government schemes for claims, and third parties where required by law. We do not sell your personal data.
Data protection
We put in place reasonable administrative, technical and physical safeguards to protect your personal data against unauthorised access, use or disclosure.
Cookies & analytics
Our website uses cookies and analytics tools to understand how visitors use the site. You can control cookies through your browser settings.
Your rights
Under the PDPA you may request access to, or correction of, your personal data, and withdraw consent to its use, subject to legal and medical record-keeping requirements.
Retention
We retain medical records for the periods required by Singapore healthcare regulations, after which they are securely disposed of.
Contact us
For any privacy questions or requests, contact us at info@eyespecialistcentre.com.sg or +65 6908 7533.
This policy may be updated from time to time. Please review it periodically.