Your Care, Every Step of the Way
At London Eye & Retina, your vision journey is more than a single appointment, it’s a structured process of assessment, decision-making, treatment, and long-term care. Whether you’re visiting us for a vision correction evaluation, retinal condition, or cataract surgery, we are committed to providing clarity, support, and personalised attention at every stage.
This is what your patient journey typically looks like with us:
Step 1: Initial Consultation
Your journey begins with a comprehensive eye examination. This includes:
- Review of your medical and vision history
- Visual acuity and refraction testing
- Eye pressure measurement
- Slit-lamp examination of the front of the eye
- Dilated eye exam to assess the retina and optic nerve
- Specialised tests (e.g. OCT, retinal imaging, corneal topography), if indicated
During this visit, your eye specialist will explain any diagnoses and discuss your treatment options. You’ll have time to ask questions and understand the next steps.
Step 2: Diagnosis and Planning
Once your condition is clearly diagnosed, we create a tailored management or treatment plan based on:
- Clinical findings
- Your lifestyle and visual needs
- Any pre-existing health conditions
- Safety and suitability for procedures (if relevant)
If your condition requires collaboration with another eye subspecialist (e.g. glaucoma or retina), we coordinate in-clinic referrals as part of a team-based approach.
Step 3: Treatment or Procedure
For those undergoing treatment, whether medical, laser, or surgical, we provide:
- Clear explanation of the procedure
- Pre-treatment counselling
- Written instructions for pre- and post-care
- Financial counselling (including Medisave claims, insurance coverage, or private options)
Examples of common treatments include:
- Cataract surgery (with or without glaucoma/retina combination procedures)
- Intravitreal injections for retinal conditions
- LASIK, SMILE, or TransPRK for vision correction
- Eyelid procedures or foreign body removal for emergency care
Our procedures are performed using up-to-date technology and in accordance with local and international clinical guidelines.
Step 4: Recovery and Follow-Up
After treatment or surgery, you’ll be given:
- Medications or eye drops, if needed
- Written post-treatment instructions
- Contact details in case of any concerns
- A schedule for follow-up visits
Follow-up appointments are important to:
- Monitor healing and visual recovery
- Check for pressure, inflammation, or infection
- Adjust prescriptions or further treatment, if required
You’re encouraged to share any changes in symptoms or comfort during this period.
Step 5: Long-Term Eye Health
For chronic conditions like glaucoma, diabetic eye disease, or macular degeneration, ongoing management is essential. We provide:
- Regular monitoring
- Adjustments to treatment plans
- Advice on lifestyle and eye care
- Coordination with your GP or other specialists, where relevant
We also encourage routine eye screening for adults and children, even in the absence of symptoms, to detect silent conditions early.
Support Throughout
Our administrative and clinical team is here to support your entire journey, helping with:
- Appointment scheduling
- Insurance paperwork
- Travel coordination (for international patients)
- Reminders and follow-ups
Why Choose London Eye & Retina?
- Consultant-led, personalised care
- Subspecialty expertise in retina, cataract, vision correction, and uveitis
- Access to advanced diagnostic tools
- Same-day emergency care where needed
- Thoughtful, patient-first service at every touchpoint
Start Your Journey With Us
Whether you're here for a routine check, a second opinion, or advanced eye surgery, our team is committed to making your journey smooth, transparent, and reassuring, from the very first visit.
